We pride ourselves in offering the best service to our clients and we have implement stringent standards of service which are monitored, throughout the life of the claim to ensure compliance to the agreed criteria for the following :
An acknowledgement is issue within 1 hour after we are assigned by the Insurer
An Initial Advice is issued within 1 day after completion of site investigation.
A request document is issued within 3 days after completion of a site investigation
The Preliminary Report insuance is within 3 days after the issuance of the Initial Advice.
The Proposal within 7 days after claim submitted.
The Final Report is issued within 3 days after the Loss Acceptance Letter is received.
We have the flexibility to adopt any client’s individual requirements, and welcome discussing any variation required.